Posted: 11 Mar 2011 08:55 PM PST
MAXIS MYDEALS REACHES 2.8 MILLION MEMBERS
Maxis Berhad ('Maxis'), Malaysia's leading integrated communications provider, today celebrated a new threshold for the local mobile advertising landscape. Maxis myDeals, a permission-based mobile advertising service launched just eight months ago, has reached a critical audience mass with over 2.8 million members.
The large opt-in community provides brands and merchants with opportunities for innovative, interactive and personalised advertising and customer relationship-building, reaching Malaysians on their mobile screens as the latter grow their adoption of mobile devices as primary channels of engagement and transaction.
Said Maxis' Chief Operating Officer Jean-Pascal van Overbeke, "Growing a community of over 2.8 million customers who are happy to receive visually rich and directly relevant advertising to their mobiles, in just over half a year – further affirms what we know about the power of the mobile medium to offer more value through data services."
"Mobile has ubiquitous reach and quickly incorporates technological advances – this combined with Malaysians' and Maxis customers' ready adoption of emerging services on the connected platform, ensures that mobile advertising is set to grow. Currently, the mobile medium has expanded to become the most conversational, direct and measurable medium. This can lead to an actual, real-time increase in business-to-consumer transactions and value."
Added van Overbeke, "Mobile advertising is growing all over the world – however, reaching over 2.8 million opt-ins with such speed was an achievement we didn't entirely expect, and it stands out against rates of similar community growth in other marketplaces. What Maxis myDeals offers is a locally relevant service. We look forward to growing together with innovative brands and over 2.8 million Maxis customers, more creative and effective brand-consumer communication, and even better ways to enjoy the best deals."
Maxis myDeals' permission-based mobile advertising model integrates multiple mobile channels, serving Out There Media mobile advertising technology. Over the past half year, Maxis myDeals has grown its brand partnerships in tandem with its opted-in community of keen technology adopters.
Forward-looking brands such as BMW and Malaysia Airlines, which were among the first to integrate Maxis myDeals into their marketing campaigns, have seen impressive response rates – and in some cases, doubled their campaign expenditure. As part of BMW's campaign in July-November 2010, selected members of the myDeals community were offered test drives of the luxury automobiles, yielding noteworthy best response rates of 17.9% and 50.4% for SMS advertisements and MMS with brand video, respectively.
Malaysia Airlines' promotional flights campaigns garnered an average response rate of 21.5 % to the initial message; and an average of 23% to 52% response rate to subsequent choice-dependent interactions. These results enable Malaysia Airlines to accumulate data about customers' preferred holiday destinations. Both BMW and Malaysia Airlines are currently working with Maxis myDeals to tailor sequel campaigns which will further grow brand-consumer interaction and relationship.
Maxis myDeals not only offers an enriched customer experience across all myDeals campaigns; but also offers each customer who is part of its community, loyalty points for every myDeals alert, redeemable against mobile products and services.
Said Maxis' Vice President and Head of Product, Devices and Innovation, T Kugan, "Over 50% of our customer base regularly access the mobile internet. Maxis' mobile portal generates more than 60 million monthly page views. Maxis customers, like many Malaysians, are enjoying the enrichment of personal opportunity that the always-on, always-with-you mobile ecosystem creates – and are of the right profile to enjoy receiving and responding to, Dialogue SMS, MMS, WAP Banner and related mobile advertising technologies. Some of the privileges so far enjoyed by the myDeals community are luxury auto test drives, free product samples, property launch discounts, exclusive Maxis Movie Day privileges and more."
"The attractiveness of myDeals comes from the fact that it offers a new outreach opportunity for brands, a new way for customers to stay on top of exclusive deals tailored to their profile – all of which are capable of moving even further forward and developing more appeal, as the data services platform, m-commerce ecosystem and brands participation continue to grow."
In anticipation of more development of the mobile advertising landscape, Maxis is also working together with regulators to develop customer-first practices that place a priority on additional value to the customer, and on customer consent.
The Maxis myDeals community of brands, merchants and connected consumers can look forward to coming value additions such as community conversation features on its new website at mydeals.com.my. It's easy to be a member of the myDeals community and to start participating in exclusive deals and rewards today. Just SMS JOIN to 8001 or dial *100# and select Content, then myDeals.
Tags: advertising service, business to consumer, chief operating officer, communications provider, consumer transactions, critical audience, customer relationship, eight months, emerging services, integrated communications, jean pascal, malaysians, marketplaces, maxis malaysia, mobile advertising, mobile medium, pascal van, relevant service, technological advances, time increaseTags: Berita, advertising service, business to consumer, chief operating officer, communications provider, consumer transactions, critical audience, customer relationship, eight months, emerging services, integrated communications, jean pascal, malaysians, marketplaces, maxis malaysia, mobile advertising, mobile medium, pascal van, relevant service, technological advances, time increase
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Posted: 11 Mar 2011 08:39 PM PST
AirAsia bags Asia's Best Low Cost Cargo Carrier Award
AirAsia, Asia's leading low cost carrier bagged the Asia's Best Low Cost Cargo Carrier Award 2011 at the first Aviation Award Asia held recently during a gala luncheon at the AsiaWorld Expo, in conjunction with Asian Aerospace 2011 in Hong Kong.
The Aviation Awards Asia aims to be a primary industry-recognition program dedicated to one of the fastest-growing regions in the aviation industry. The program celebrates and recognizes champions in the Asian aviation industry, promoting best practices and providing a platform for the industry to assess trends and develop strategies for the future.
The Aviation Awards Asia saw nominations in five major categories which includes Full Service Airlines, Low Cost Carriers, Business Aviation, MRO, and Technology and Environments. The award winners were assessed by a panel of six distinguished industry professionals, taking into account individual nominees' merits and achievements in areas such as: innovation, customer service, the deployment of technology to improve efficiency, safety-improvement initiatives, and overall business strategies.
Sathis Manoharen, Regional Head of Cargo, AirAsia, said, "We are very happy to have received this award in the very first Aviation Awards Asia which celebrates and recognizes champions in the Asian aviation industry. It is an honour to be recognised by your peers, and the award is testament to the efforts and belief of everyone involved in AirAsia Cargo to make us what we are today. The award comes right after we were named the Fastest Growing Airline for Cargo by the Guangzhou Baiyun International Airport. To be recognized in China, and now the whole of Asia as market leaders in the cargo industry will only spur us on to greater heights."
AirAsia is the first major low cost carrier to have a web-based booking system for cargo at www.cargo.airasia.com. The open-based system allows tracing of air waybills on cell phones, smart phones and I-pads with internet connectivity. The system not only helps increase efficiency in cargo bookings but also reduces the cost of cargo operations. The airline has embedded a chat function in the AirAsia Cargo System (AACS) which allows their valued business partners to communicate with us frequently and at real time but with minimal cost to their business partners and the airline. AACS was developed and structured internally with the collaboration of our outsourced partners and programmers in India. AACS has provided AirAsia an efficient booking system which is paperless compared to its previous manual platform through excel spreadsheets. Average booking confirmation time with the new system is only between 8 to 10 seconds compared to 75 minutes using the manual platform.
Azran Osman-Rani, CEO of AirAsia X said, "The AirAsia Cargo Service is a product that serves both the primary and secondary markets predominantly in ASEAN, Australia, Stansted, Orly, China, Taiwan and India. We are the first major low cost carrier to be actively engaged in the cargo service. The widebody feed through AirAsia X from Australia, Europe, China and Delhi augurs well with the cargo model we have developed for the narrow bodies that has unrivalled frequencies in ASEAN, serving the ASEAN region with cargo efficiently."
"Typically, low cost carriers shy away from cargo due the short turn-around times, but AirAsia has successfully made it work and now the business is ingrained as part of our service offerings. With a 25 minutes turnaround time, we are loading anywhere between 2.5-3.0 tonnes of cargo on the narrow-body (bulk loading) and on the wide-body (using ULD's) within a 60 minutes turnaround time we load anywhere between 14-16 tonnes. The synergies between our wide-body and narrow-body aircraft has successfully allowed this business to grow into a productive one. In fact, our operational efficiency has been above industry average which is testament to the success of the business. We are pleased with the recognition received, proving that anything is possible if we have our hearts into it," concluded Azran.
Asia's largest low-cost carrier has been tying up with more cargo agents and large export-import firms in the markets that AirAsia flies to. It is also reaching markets beyond its current route network through other airlines with which AirAsia has special pro-rate agreements which includes South African Airways, Qatar, Ethihad, Emirates and Gulf Air. These major airlines extend AirAsia's reach to more cities in East Asia, the Middle East and Africa.
AirAsia's most popular cargo are perishables, machine and car parts, electronics, shoes and apparels.
Tags: air waybills, asian aerospace, asiaworld expo, aviation award, aviation awards, aviation industry, business aviation, cargo carrier, cargo industry, first aviation, guangzhou baiyun international airport, improvement initiatives, industry recognition, low cost carrier, low cost carriers, promoting best practices, recognition program, regional head, safety improvement, service airlinesTags: AirAsia
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